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Customer Enrollment & Consent

4901:1-29-06

Internet enrollment

(1) Where enrollment occurs by internet, prior consent shall be obtained by encrypted customer input on a retail natural gas supplier’s or governmental aggregator’s internet website.

(2) The internet enrollment website shall, at a minimum, include:

(a) A copy of the retail natural gas supplier’s or governmental aggregator’s customer contract with all terms and conditions as required by rule 4901:1-29-11 of the Administrative Code.

(b) A statement advising customers both at the website and in the contract that:

(i) The incumbent natural gas company will be sending a confirmation notice of the transfer of service.

(ii) The customer is allowed a seven-business-day period from the confirmation notice postmark date to rescind the enrollment.

(iii) The customer should contact the incumbent natural gas company to rescind the enrollment.

(c) A prompt for the customer to print or save a copy of the contract.

(3) The retail natural gas supplier or governmental aggregator shall not initiate enrollment with the incumbent natural gas company prior to the completion of the enrollment transaction with the customer.

(4) The retail natural gas supplier or governmental aggregator shall send an electronic enrollment request to the incumbent natural gas company within three business days following the completion of the enrollment transaction with the customer, unless a later enrollment transmittal date is specified and agreed to in the contract by the customer or if the customer rescinds the enrollment.

(5) Any electronic version of the contract shall be identified by version number, in order to ensure the ability to verify the particular contract to which the customer agrees.

(6) Throughout the duration of the contract, the retail natural gas supplier or governmental aggregator shall retain and, within three business days of the customer’s request, provide to the customer an electronic mail message, paper, or facsimile copy of the terms and conditions of the numbered contract version to which the customer contracted.

(7) The retail natural gas supplier or governmental aggregator shall require the customer to complete an electronic customer consent form in a format retrievable by the retail natural gas supplier or governmental aggregator that includes:

(a) The customer’s agreement to the terms and conditions.

(b) An electronic agreement version number.

(c) The name of the retail natural gas supplier or governmental aggregator.

(d) The date the customer electronically enrolled.

(e) The name of the account holder.

(f) The incumbent natural gas company account number.

(g) The account holder’s U.S. mailing address.

(8) The retail natural gas supplier or governmental aggregator shall provide a mechanism by which both the submission and receipt of the electronic customer consent form are recorded by time and date.

(9) After the customer completes the electronic customer consent form, the internet enrollment process shall disclose conspicuously that the customer has been enrolled and the retail natural gas supplier or governmental aggregator shall provide the customer an enrollment confirmation number.

(G) In customer enrollment, if the incumbent natural gas company rejects a customer from enrollment, the retail natural gas supplier or governmental aggregator shall notify the customer within three business days from the incumbent natural gas company’s notification of rejection that the customer will not be enrolled or enrollment will be delayed, along with the reason(s) .

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